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Overview

Book your stay on Rhombus Hotels official websites
Enjoy the best guaranteed rate

We offer our Best Rate Guarantee when you book on www.rhombus-group.com or any one of our official hotel websites. With no booking fees, you can book a stay at any Rhombus Hotel including Hotel Panorama by Rhombus, Hotel LKF by Rhombus, Hotel Bonaparte by Rhombus, Hotel Pennington by Rhombus and Rhombus Park Aura Chengdu Hotel, and enjoy the best rates.

If you find a lower qualifying rate publicly available on another website, we will match it and offer a complimentary room upgrade (subject to availability) for your entire stay, subject to our Terms and Conditions.

Simply submit a claim online, and our representative will validate your claim and contact you within 24 hours.

Terms and Conditions

Rhombus Hotels guarantee to provide the best online rate for hotel room reservations at any Rhombus Hotel available to the general public subject to the following terms and conditions:

  1. You must submit your claim within 24 hours of making your reservation and at least 24 hours prior to your check-in date.
  2. You must find a lower publicly available rate on a non-Rhombus hotel website. It must be immediately bookable with instant confirmation for the same hotel, and for the same room type, same number of guests, same dates of stay, same length of stay, same designation as cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate.
  3. Rate comparison will be made net of taxes, gratuities, service charges, early departure fees, incidental charges or other fees associated with the room rate.
  4. This guarantee does not apply to the following:
    • Rates available on opaque or auction websites where the hotel name is not known until the reservation is made (e.g., Priceline.com, Jetsetter.com).
    • Rates that are lower than direct rates due to a cashback or discount applied by the website directly.
    • Rates that are not publicly available, including but not limited to the following rates: government, corporate, membership, promotional, unpublished, employee, offline wholesale/FIT, group or other specially negotiated rates.
    • Rates that are available on flash sales websites.
    • Package rates including hotel, airfare, car rental, food and beverage offers.
    • Rate disparities due to fluctuations, rounding, or differences in the currency exchange rates.
  5. If a lower rate is reserved through a non-Rhombus hotel website, Rhombus Hotels are not responsible for any fees incurred due to your cancellation of that reservation.
  6. Rhombus Group reserves the right to modify or cancel this offer and the terms and conditions at any time without notice.
  7. Rhombus Group has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In any case of dispute, the decision of Rhombus Group is final.

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

Submit a Claim

Reservation Details

Confirmation Number *

Name on Reservation *

Hotel Name *

Arrival Date ( DD / MM / YYYY ) *

Number of Guests *

Number of Nights Booked *

Type of Room Confirmed *
Example: double, king

Amount of Room Rate Booked *
Example: HK$1,200 per night

Amount of Lower Room Rate Found *
Excludes package

Specify Currency *
Example: USD, AUD, JPY

Where Lower Rate Found *
Example: www.expedia.com

Comments


• Please provide as much information as possible about how you arrived at the lower rate found. 500 character limit.


Contact Information

Title *

First Name *

Last Name *

E-mail Address *

Contact Number *

I have read and agreed with the Terms and Conditions of Rhombus Best Rate Guarantee Policy. *
I have read and agree with the Data Privacy & Security Policy. *